EDER by Anna – Terms & Conditions

Effective Date: 9 April 2025

Welcome to EDER by Anna. These Terms & Conditions apply to all purchases and use of our website at www.ederbyanna.com (the “Website”), and to any orders made via phone, email, or live chat with our team. By using our Website or placing an order, you agree to these Terms & Conditions and our Privacy Policy. Please read them carefully before shopping with us.

If you do not agree to these terms, please do not proceed with an order.

1. General

These Terms & Conditions are between you and Eder By Anna Pty Ltd (ABN 11 127 917 024), referred to here as “EDER by Anna”, “we”, “us”, or “our”.

We may update these Terms from time to time. The version in place at the time you place your order is the one that applies. We recommend keeping a copy for future reference.

You must be 18 years or older to place an order.

2. Creating an Account

You may choose to create an account or check out as a guest when placing an order.

If you create an account, we’ll securely store your shipping, billing, and contact details. You’ll also be able to view past orders and track deliveries.

You can delete your account at any time by contacting: help@ederbyanna.com.

3. Placing an Order

Before placing an order, please review your cart, contact details, shipping address, and payment method carefully.

Items in your cart are not reserved until your order is completed and you’ve received an order confirmation email. If your session times out due to inactivity, you may need to re-add your items.

4. Order Confirmation & Acceptance

Once you place an order, we’ll send an email confirming we’ve received it. This is not yet an acceptance of your order.

Your order is accepted once it’s processed and shipped, at which point you’ll receive a shipping confirmation email. If an item is unavailable, we’ll notify you and issue a refund if payment has already been received.

5. Product Availability & Descriptions

We do our best to keep all items on the Website up to date. However, we cannot guarantee that all items are in stock at the time of your order. We reserve the right to remove or discontinue products at any time.

Please note that product colours may vary slightly due to individual screen settings.

6. Pricing & Promotions

All prices listed include sales tax (GST). Shipping costs are added at checkout.

We reserve the right to cancel any order if pricing errors are identified, even after the order has been confirmed.

Promotions cannot be used in conjunction with other offers unless stated otherwise. This applies to both online and in-store purchases.

7. Payments

We offer a range of secure and convenient payment options:

Accepted Payment Methods:

• Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay
• Digital Wallets: Apple Pay, Google Pay, Shop Pay
• Bank Methods: Bancontact, EPS, iDEAL
• Buy Now, Pay Later: Afterpay (2% transaction fee)
• PayPal
• EDER by Anna Gift Cards

Payments are processed securely through Shopify Payments and other trusted providers. Your card will be charged once your order is confirmed. By placing an order, you confirm you are the authorised user of the payment method.

Gift Cards are valid for 12 months from the purchase date and must be used in the country they were issued.

8. Shipping & Delivery

Australia

• Standard Shipping
  Orders under $250 AUD are shipped via Australia Post for a flat rate of $15.
  Estimated delivery: 3–5 business days.
• Free Standard Shipping
  Enjoy free standard shipping Australia-wide on all orders over $250 AUD.
  Estimated delivery: 3–5 business days.
• Express Shipping
  Need it sooner? Express delivery is available for a flat rate of $20 via Australia Post.
  Estimated delivery: 1–3 business days.

Please note: Orders placed Friday–Sunday may experience slight delays due to postal operating hours.

International

All international orders are shipped via DHL Express, with estimated delivery in 5–10 business days.

• Zone One: NZ, USA, UK, Canada & EU – Flat rate: $60 AUD
• Zone Two: All other international destinations – Flat rate: $90 AUD

Duties & Taxes:

International customers are responsible for any customs duties, taxes, or fees charged by their country. To avoid surprises, please check with your local customs office before placing your order.

9. Returns & Exchanges

At EDER By Anna, we believe in building a wardrobe of lasting pieces. Each garment is designed to be loved, lived in, and treasured for years to come.

If something isn’t quite right, we gladly offer a refund or credit note for return requests made within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

• Items must be in original condition, unworn, unwashed, and with all tags attached.
• Items must be returned within 14 days of delivery.
• Return shipping is at the customer’s expense.

Sale Items

• Items discounted by 50% or more: Final sale – not eligible for return, exchange, or credit.
• Items discounted less than 50%: Eligible for credit note only.

We recommend using a tracked shipping method for returns. EDER by Anna is not responsible for lost or delayed return parcels.

Please send all returns to: 521 King St, Newtown, 2042, NSW

10. Custom Orders

Custom-made garments are created especially for you and are crafted with care and precision. As these items are made to order:

• Full payment is required upfront before production begins.
• Custom pieces are not eligible for returns, exchanges, or promotional discounts.

Please ensure all measurements, design details, and preferences are confirmed before your order is finalised. If you have any questions about the custom process, we’re here to help: help@ederbyanna.com

11. Privacy Policy

Your privacy matters to us. At EDER by Anna, we are committed to protecting your personal information and only using it in ways that serve you best.

What We Collect

Depending on your interaction with us, we may collect:

• Your name, address, email, phone number, and date of birth
• Order and payment details (but never full credit card numbers)
• Preferences or interests to improve your shopping experience

How We Use Your Information

We only use your personal data to:

• Process and deliver your orders
• Provide updates about your purchases
• Improve our products and services
• Send marketing communications (only if you’ve opted in)
• Prevent fraud or misuse of our services

We do not sell or rent your personal information to third parties. Your data may be shared with trusted partners (such as DHL or payment providers) to complete your transaction or deliver your order.

You can request access to your information, correct your details, or ask to be removed from our database at any time by contacting: help@ederbyanna.com

12. Cookies

To enhance your browsing experience, our Website uses cookies—small files stored on your device that remember your preferences and activity.

Cookies help us:

• Recognise you when you return
• Save your cart and login details
• Collect anonymous site usage data to improve performance

Most browsers are set to accept cookies automatically. You can adjust your browser settings to disable cookies, but please note: certain features of the Website may not function properly if cookies are turned off.

By continuing to use our Website, you consent to the use of cookies.

13. Security

We take your security seriously. Our Website uses SSL encryption (Secure Socket Layer) to protect your data during transmission. All payment transactions are processed through secure third-party gateways such as Shopify Payments and PayPal.

We do not store full payment details on our servers.

If you suspect any unauthorised use of your personal data or payment information, please contact us immediately at: help@ederbyanna.com

14. Legal & Company Information

Liability

While we make every effort to keep our Website accurate, available, and secure, EDER by Anna is not liable for any:

• Interruptions in access
• Technical issues, delays, or data loss
• Losses caused by third-party services or external sites linked from our Website

Our total liability to you in connection with any order is limited to the amount you paid for the item.

Resale Policy

Products purchased from our Website are for personal use only and must not be resold without permission. We reserve the right to refuse or cancel orders suspected of resale activity.

Intellectual Property

All content on this Website—including designs, imagery, logos, and copy—is owned or licensed by EDER by Anna. This content may not be copied, modified, distributed, or used for commercial purposes without prior written permission.

Links

Our Website may contain links to other websites. We are not responsible for the content, privacy practices, or security of those external sites.

15. Contact Details

EDER by Anna Pty Ltd

ABN: 11 127 917 024

521 King Street, Newtown NSW 2042, Australia

Phone: +61 403 820 860

Email: anna@ederbyanna.com | help@ederbyanna.com

16. Last Updated

These Terms & Conditions were last updated on 9 April 2025.